Legal · Privacy

Privacy Policy

Your trust is the foundation of every meal, every event, and every sunset shared at Grand View. Here is exactly what we collect, why we collect it, and the control you keep.

Effective: July 16, 2026Last updated: July 16, 2026

Encrypted end-to-end

HTTPS/TLS, hashed passwords, row-level security.

No card data stored

Payments processed by regulated PCI providers.

You stay in control

Access, export, or delete your data any time.

1. Who we are

Grand View Cafe & Restaurant (“we”, “us”, “our”), operated by Hostalio, respects your privacy. This Policy explains what personal information we collect through https://grandviewhpv.com and our on-site services, why we collect it, and the choices you have.

We are a rooftop restaurant and cafe located at 8, Ibrahim Khattab, Old Al Haram Garden, Opposite of Grand Egyptian Museum, Al Haram, Giza, Egypt. For privacy questions, contact us on +20 15 51210100 or WhatsApp +201551210100.

2. Information we collect

Account & profile

  • Full name, email, mobile number.
  • Date of birth and nationality (optional).
  • Encrypted password — we never see it.
  • Unique Fan ID (e.g. GrandViewFan-XXXXXX).

Social sign-in

Signing in with Google or Facebook shares only your name, email, profile photo, and a provider ID. We never receive your password, contacts, posts, or messages.

Bookings

  • Reservations: date, time, party size, seating, notes.
  • Event tickets: event, seats, package, attendees.
  • Party packages: guests, floor, add-ons, menu, contact.

Payments

Visa, Mastercard, Amex, InstaPay, mobile wallets, and Apple Pay flow through regulated processors. We keep only the transaction reference, amount, currency, method, and status — never card numbers, CVVs, or wallet PINs.

Communications

Contact-form submissions, WhatsApp messages, emails you send, and the confirmations we send back.

Technical data

IP address, browser, device, referrer, and standard server logs — used to secure the site and understand usage.

3. How we use your information

  • Create and manage your account and Fan ID.
  • Confirm, prepare, and deliver bookings.
  • Process payments and issue receipts.
  • Send reminders and service messages.
  • Respond to your enquiries.
  • Improve menu, service, and site security.
  • Meet Egyptian legal and tax obligations.

5. Sharing your information

We share personal data only with:

  • Payment processors, to complete authorized transactions.
  • Cloud hosting and database providers for our backend.
  • Google and Facebook, only when you choose social sign-in.
  • SMS, email, and WhatsApp Business for confirmations.
  • Auditors, accountants, or authorities where the law requires.

We do not sell your personal information.

6. Cookies

We use strictly necessary cookies to keep you signed in and secure the site, plus optional analytics to understand traffic. Disable via your browser at any time — necessary cookies are required for sign-in and booking.

7. Data retention

DataRetention
Account & profileActive + 24 months
Bookings & ticketsUp to 5 years
Payment referencesUp to 7 years (law)
Contact messagesUp to 24 months

8. Security

Encrypted connections (HTTPS/TLS), hashed passwords, role-based access control, and row-level security on our database. No method of transmission is 100% secure; we work continuously to protect your data.

9. Your rights

Request access, correction, deletion, or export of your data, and withdraw consent for optional processing at any time. Some fields (name, email, date of birth once set) are locked for identity integrity — contact us with supporting information to request changes.

10. Children

Our online services are intended for users aged 16 and above. We do not knowingly collect data from children without parental consent.

11. International transfers

Our hosting and payment partners may process data outside Egypt. Where they do, we require appropriate safeguards and contractual protections.

12. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date at the top shows the latest revision. Material changes will be announced on this page.

Looking for the rules of using our services?

Read our Terms of Service →