Terms of Service

• You must be at least 16 years old to create an account.
• Keep your password and account secure.
• Provide accurate details — we may cancel bookings made with false information.
• Each guest receives a unique Fan ID. Once your name, email, and date of birth are set, changes require verification.

You may sign in with Google or Facebook. By doing so, you authorize us to receive basic profile information (name, email, provider ID, profile photo). Your use of those services is governed by their own terms; we are not responsible for issues caused on their platforms.

• Subject to availability; held up to 15 minutes past the booked time.
• Late arrivals may lose the table or be reseated.
• Cancel or modify at least 3 hours ahead via your account, phone, or WhatsApp.
• Large groups may require a deposit or card guarantee.

• Valid only for the specific event, date, seat count, and package purchased.
• Each ticket carries a QR code — the first valid scan is admitted.
• Unless stated on the event page, tickets are non-refundable. If we cancel or reschedule, you get a full refund or transfer.
• Age and dress-code rules on the event page apply to all attendees.
• Entry may be refused for violating conduct, safety, or capacity rules.

• Confirmed once your deposit clears and we send written confirmation.
• Final guest count, menu, and add-ons must be locked 72+ hours before the event.
• Setup, decoration, and add-on fees are shown at quote time.

We may offer to reschedule at our discretion. Damage to venue property caused by the party group may be billed to the organizer.

• Visa, Mastercard, American Express, InstaPay, mobile wallets, Apple Pay, and cash on-site.
• Processed by regulated third-party providers — we do not store card numbers or CVVs.
• All online prices are in Egyptian Pounds (EGP) and include applicable taxes.
• Successful payment triggers automatic confirmations and tickets in your account.
• If a charge fails or reverses, the related booking may be cancelled automatically.

Refunds return to the original payment method and may take 5–14 business days depending on your bank. For payment disputes, please contact us first — we aim to resolve issues within 10 business days before you file a chargeback.

Menu items, prices, and availability may change without notice. We take reasonable care to keep the website accurate but do not warrant that all information is error-free. Photos are for illustration only.

Please inform staff of any allergies or dietary requirements before ordering. Our kitchen handles nuts, gluten, dairy, seafood, sesame, and eggs — we cannot guarantee zero cross-contact.

• Follow staff instructions related to safety, capacity, and rooftop access.
• Smoking (including shisha) is allowed only in designated areas.
• We may refuse service for disruptive, unlawful, or unsafe behavior.

The Grand View Cafe & Restaurant name, logo, photography, menu design, and site content are our property or used with permission. You may not copy, reproduce, or redistribute them without written consent.

Do not reverse engineer, scrape, overload, or misuse the site or booking systems, resell tickets without authorization, or use another person's account or payment method without permission.

Our site links to and integrates with third parties (Google Maps, payment processors, Google/Facebook login, WhatsApp). We are not responsible for the content, availability, or practices of those services.

Services are provided on an “as-is” basis. To the maximum extent permitted by law, our total liability for any claim arising from your use of the site or a booking is limited to the amount you paid for the specific booking or ticket giving rise to the claim. We are not liable for indirect or consequential losses.

We are not responsible for failure to perform due to events beyond our reasonable control, including power outages, government orders, severe weather, strikes, or telecommunications failures.

These Terms are governed by the laws of the Arab Republic of Egypt. Any dispute shall be subject to the exclusive jurisdiction of the courts of Giza.

We may update these Terms from time to time. Continued use of the site after changes constitutes acceptance of the revised Terms.